Requesting an Exception

When a deadline can move, how to ask, and how we decide.

Amounts, windows and limits on this page are drafts that aali confirms before launch.

When an exception is possible

Circumstances outside your control can make a deadline or requirement impossible to meet. You can ask for an exception in these cases:

  • illness or injury of yours, or a family emergency;
  • a force beyond anyone's control, such as a long power or network outage, or a disaster;
  • a fault on aali's platform that stopped you from submitting;
  • an urgent work trip required by your employer, with proof.

How to ask

  1. Write to support before the deadline if you can, or within five working days after it (draft);
  2. name the course, the deadline affected and what happened;
  3. attach proof, such as a medical note or a letter from your employer. We ask for the minimum and keep it confidential.

Exceptions in programmes

In programmes, the request goes to the programme team, and the decision may extend the programme window rather than one course's deadline. The programme sets an upper limit on extensions [upper limit: draft].

What is not usually an exception

Ordinary workload, forgetting a deadline or a usually weak connection at home is not often enough on its own, but mention it if it comes with other reasons; we look at the whole picture.

What we tell your employer

If your employer pays your fees, we will not tell it the reason for your request, only that a deadline or cohort changed, if that is needed and you agree.

How we decide

A member of the programme team who did not mark your work reviews the request, and we reply within five working days (draft). The possible outcomes are a longer deadline, a move to the next cohort, a partial acceptance, or a refusal with reasons.

Limits

  • An exception does not change the pass mark or what the course requires.
  • As a rule one exception is granted per course (draft); extraordinary cases may go beyond that.
  • An exception does not cover fees; refunds and deferrals are handled under the payment policy and the changing-status policy.

If you are not satisfied with the decision, ask for a review under the appeals policy.