Appeals

Amounts, windows and limits on this page are drafts that aali confirms before launch.

What you can appeal

You can appeal a decision about you made by aali, including:

• a grade or a decision that you did not complete;
• a refusal of an exception or an accommodation;
• an action for conduct or academic integrity, including withdrawal of a certificate;
• refusal of, or removal from, the community.

Prices that were announced and general rules cannot be appealed; send those to support as feedback.

Before you appeal

A teacher's comments may settle your question without an appeal, so if it is about a grade, first ask for detailed feedback on your work. A question is not an appeal, and it does not stop the time for appealing.

The steps

1. First review: write to support within 14 days of the decision (draft), saying which decision, what you think is wrong and what you ask for. Someone other than the person who decided reviews it, and we reply within ten working days (draft).
2. Final review: if you are not content with the reply, ask within seven days for a panel of two independent reviewers to look at it. The panel hears you in writing or in person and decides within 15 working days (draft).

The panel's decision is final within aali. This does not stop you from going to the competent legal bodies.

Who can support you

A colleague, friend or representative may accompany you at the hearing, and may write on your behalf if you authorise them in writing. Appeals are recorded and reviewed once a year to improve our decisions, without names.

What we commit to

• A fair hearing: you present your case and attach what you wish.
• Confidentiality: only those who must see your appeal do.
• Written reasons: you receive them with every decision.
• No retaliation: nobody is penalised for appealing in good faith.

The decision stays in force during an appeal unless the reviewer sees harm that could not be undone. If your appeal succeeds, your record is corrected.