Technical Support

A laptop, tablet or phone with a current browser and a steady internet connection. A phone works for reading and video, but a larger screen is easier for exercises and case tables. Headphones help if you join a live session.

A connection of 5 Mbps (draft) plays lesson video at standard quality, and live sessions work best at 10 Mbps or more. Lessons also come as text and slides, so even a slow connection can read them.

The latest two versions of Chrome, Safari, Edge and Firefox. Keep your browser updated, because older versions may not play video or show exercises correctly. If you study on a restricted work network, ask your IT team to allow the aali site.

Ask for a new sign-in link from the login page, check your spam folder, and make sure you use the email you enrolled with. Each link works once and expires after a short time (draft). If it still fails, write to support.

Reload the page, then try another browser or switch off extensions that block media. On a slow connection, choose a lower quality in the player. If it still fails, send support the course, lesson, device and browser, with a screenshot.

Yes, for reading, video and discussion. Exercises with tables or charts are easier on a larger screen. There is no separate app in the draft plan; the site works in your phone's browser and its pages adapt to small screens.

Enrolled learners write through the account portal, which opens at launch (draft). Until then, use the contact page. We aim to answer within two working days (draft). Name the course and what happened so we can answer faster.

Live sessions run in your browser with nothing to install (draft). Use a laptop if you plan to speak or share your screen; a phone is enough to listen. A recording is posted afterwards for anyone who missed it.

Pages use an encrypted connection, payment details go to the payment provider and do not reach aali's servers (draft), and you can ask for your data or its deletion. The security details are drafts until the platform opens.